Louise Russell

As the Credit Control Manager it is my job to monitor and control all HCU accounts that are in arrears in a fair and just manner. 

Taking a holistic approach to credit control, I prioritise members debts and can signpost or liaise with external agencies on their behalf. I prepare reports and relevant paperwork and attend court if necessary. 

I interview members; assess income and expenditure; authorise non-share based loans and set up payment plans with members who have fallen into arrears.

On a personal note - I have lived in Runcorn for just over 30 years.  I am married with adult twin sons. 

I have always taken an interest in the community where I live.  From Local Residents association, Board member of Murdishaw Community Centre; CAB adviser and volunteer for Halton Credit Union Limited.

These interests held me in good stead when I felt the need to return to paid employment. 

Almost 14 years ago, as I was already a volunteer for the Credit Union, I was given the opportunity to apply for a full-time post with HCU.

I am still here - I must say I love my job - I get a great deal of job satisfaction - to see the difference this organisation makes to local peoples’ lives is amazing.

Full-time employment does not leave a lot of time for interests - other than home and family - but I do like to travel (mostly Europe) and have recently started coin collecting (Numismatics) and having a go at origami dragons. I also like to go to the occasional antiques fair.