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Annual Results 2019

We take our commitement to our members, very seriously. So each year we give out surveys to members to get an idea how they feel about the services we offer, and if there is anything else they would like us to do. 

This year we received back 339 surverys from our members. 

Over previous years, our members main focus of interest was a new shop premesis in Widnes Town Centre. We were delighted to have our new shop open at 110 Widnes Road, Widnes. 

We ask our members if they want us to look at new services or products, whilst the majority of people were happy with the services we already offer, members have asked us to consider some other services, whilst some aren't possible, such as mortgage products - we're not licenced for this.  Members have asked us to consider Larger Loans, Home Improvement Loans and Crisis Loans amongst others. Our board consider these requests and look at all options before deciding whether something is a viable option for Halton Credit Union to persue. 

In general, new activities MUST benefit a large percentage of our membership.

We also ask our members how we can improve, this year the main response has been improved online services, this is something that is high on our agenda and we hope to bring you better services soon. 

We Asked Members

How satisfied are you with the service that Halton Credit Union provides? out of 322 answers


Extremely Satisfied  280 (86.42%)
Satisfied 42 (12.96%)
Unsatisfied 2 (0.62%)
Extremely Unsatisfied 0 (0%)
None of these 0 (0%)

99.38%
Satisfied and Extremely Satisfied Members

Do you think we should consider developing any other types of loan products?

YES 116 (36.02%)

NO 206 (63.98%)

RESULTS

YES
36.02%
NO
63.98%

If Yes to question 2, what other types of loan products would you be interested in?


A selection of answers are below

"Longer term loans for items such as car finance" 

"Longer term loans for environmentally friendly items"

"Emergency Loan, Like old CRISIS Loan"

"Mortgage or loan to purchase property"

Our current maximum loan is £2500. Do you think we should increase this amount? 

YES 203 (60.78%)

NO 131 (39.22%)

RESULTS

YES
60.78%
NO
39.22%

If YES, what do you think the new maximum loan amount should be?

£3,000

49

£4,000

59

£5,000

84

£5,000 +

13

Is there any way we can improve our service to you?

The main responses were:

"IMPROVED WEB ACCESS"

"WEEKEND OPENING"

"PHONE LINES OPEN LONGER"